If your back-office finance people are offshore then you know first-hand how communications slow down. They’re working when you are sleeping and vice versa, so getting accrual and invoice discrepancy questions answered is usually an overnight process, at best.
When an invoice doesn’t match the accrual, it can take a week or more of email tag with your finance team, your operations team and the carrier to get it settled, causing frustration and wasting everyone’s time.
DrayMaster users don’t have that problem. They answer their own invoice audit questions instantly with a simple online query.
Unlike most drayage quotes that might include only lane and fuel surcharges, DrayMaster quotes are all-in, with all the extra charges for chassis rental, accessorial, tolls, etc. included as this Sample Invoice shows.
That way, the quote is accurate and when the invoice is created, it will match very closely.
When the back-office flags an invoice with questions, they can help themselves in DrayMaster. They simply log-in to the online system to see the original quote right on their screen from anywhere in the world.
Watch this short video to see how easy it is.
They can see all the line items in the quote, including any “additional possible” charges that might apply if the load ends up being hazardous, or refrigerated, or such.
At the tips of their fingers, the offshore team can pinpoint exactly why the invoice is different than the accrual submitted by the operations team. Perhaps they forgot to accrue for a $100 bridge toll.
Armed with this information, the back-office can most often answer their own questions and settle an invoice without having to start an endless email conversation with the operations team and the carrier.
With DrayMaster’s complete, all-in quotes stored in the online system, you can make accurate accruals upfront and streamline your invoice audit process on the backend, all while saving time and frustration for everyone.
Visit www.DrayMaster.com to help your back-office become more efficient. If you are a 3PL, Freight Forwarder or broker…register for our Demo Webinar. Truckers schedule a demo here to see DrayMaster in action!