Customers love Self-Service Freight Rates

Customers love Self-Service Freight Rates

Customers love being able to get freight rates in about 15 minutes without calling and emailing their freight forwarder or carriers.

“Customers can just log-in to Draymaster and get their own pricing that we have uploaded into the system and maintain.  They love being able to self-service (and so do we!)” said Troy Deocharran, OEC Group’s Regional Vendor Selection Manager.

OEC Group is a top second-tier freight forwarder specializing in trans-Pacific trade.  They are aggressive in streamlining operations which resulted in growth of over 30% year-over-year for the past three years.

“The DrayMaster system provides a customer-facing side and an operations-facing side. We built two sets of rates so customers don’t need to contact us to get a quote,” explained Troy.

“DrayMaster’s quote templates give complete, professional looking quotes so quickly that customers say, ‘Okay, that works. Let’s do it.'”

“When the rate looks reasonable to them, chances of them continuously shopping are smaller,” Troy has found.

“The quote screen is really nice to look at. It’s a very professional format that shows the route that the truck is going to take. It lists out all the accessorials and any disclaimers that you want.  It’s a real problem solver. Using DrayMaster for our bidding system has streamlined the process and is a key part of our success,” said Troy.

OEC Group’s customers get self-service quotes on many of the run-of-the-mill jobs. They enjoy using DrayMaster to get the rates and make decisions immediately without waiting for the forwarder to compile quotes.

“It’s a great technology,” said Troy. “DrayMaster made a huge difference. It’s way easier than the past because all the rates are sitting there in the system.”

OEC Group reported these results from using DrayMaster which have contributed to their stellar growth…

  • Customers happy getting self-service quotes in minutes.
  • Giving fast quotes earned more business.
  • Professional, accurate quote format has much better visibility to all charges and fees which lessens haggling and invoice disputes

“DrayMaster is a key part of our success in streamlining our operations and growing our company. One of the things I like about DrayMaster is that they picked one thing and they’re doing it really well. They’re not trying to be a ‘Jack of all trades.’”

It all started with a consultation with DrayMaster’s team of dray veterans. To see how DrayMaster can help your company…if you are a 3PL, Freight Forwarder or broker…register for our Demo Webinar. Truckers schedule a demo here today!

Add your comment

Your email address will not be published. Required fields are marked *